SATRUPA — Terms & Conditions

Welcome to SATRUPA. These Terms & Conditions govern your use of the SATRUPA website and your purchase of products from us.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

If you do not agree with these terms, please do not use our website or place an order.

1. About SATRUPA

SATRUPA is an online clothing brand offering fashion products through its website and other sales channels.

All products, prices, descriptions, images, offers, and availability displayed on our website are subject to change without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, prices, images, sizes, and other information displayed on our website are accurate.

However, slight differences may occur due to:

• Photography and lighting.
• Screen and display settings.
• Digital image processing.
• Differences in how colours appear on different devices.

Please refer to the product description and size chart carefully before placing an order.

3. Catalogue Images

Some catalogue images may be digitally created or enhanced for presentation purposes.

The actual product supplied to you may have slight differences in appearance, colour, texture, or presentation compared with the catalogue image.

A minor difference in colour or appearance does not automatically constitute a product defect.

For detailed information regarding colour differences and eligible returns/exchanges, please refer to our Exchange & Return Policy.

4. Product Prices

All product prices displayed on the website are subject to change.

SATRUPA reserves the right to correct pricing errors, product information errors, or other website errors.

If an order has been placed at an incorrect price due to an obvious technical or pricing error, SATRUPA may contact the customer before processing the order.

5. Placing an Order

When you place an order, you agree to provide accurate and complete information, including:

• Your name.
• Mobile number.
• Email address.
• Shipping address.
• Billing information where required.

You are responsible for ensuring that the information provided is correct.

SATRUPA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

6. Order Confirmation

After placing an order, you may receive an order confirmation through the contact information provided by you.

An order confirmation does not necessarily guarantee that the order will be dispatched if the product becomes unavailable, there is a payment issue, or another legitimate reason prevents fulfilment.

SATRUPA may contact you if additional information or verification is required.

7. Payment

We may offer different payment methods, including prepaid online payments and Cash on Delivery where available.

Payment methods may vary depending on the customer's location and order.

COD Availability

Cash on Delivery (COD) is available only for eligible orders within Surat.

For customers outside Surat, COD is not available and orders must be placed using an available prepaid payment method.

SATRUPA may restrict COD availability for certain locations, orders, or circumstances.

8. Shipping & Delivery

SATRUPA will attempt to dispatch and deliver orders within the estimated delivery period displayed or communicated to the customer.

Delivery times may vary due to:

• Customer location.
• Courier availability.
• Weather conditions.
• Public holidays.
• Operational delays.
• Natural events.
• Unforeseen circumstances.

Once the order has been handed over to the delivery partner, delivery is also subject to the courier's operations and serviceability.

9. Exchange & Return

Our Exchange & Return Policy forms part of these Terms & Conditions.

Please carefully review the SATRUPA Exchange & Return Policy before placing your order.

Returns are accepted only in the specific circumstances mentioned in that policy.

For damaged, defective, or incorrect products, customers may be required to provide clear photographs, product tags, packaging information, and other evidence necessary for verification.

10. Size Selection

Customers are responsible for selecting the appropriate size before placing an order.

We strongly recommend checking the size chart and product measurements carefully.

Size exchanges may be available subject to stock availability and the conditions mentioned in our Exchange & Return Policy.

A ₹99 exchange delivery charge may apply for customer-requested size exchanges.

11. Cancellation

An order may be cancelled before dispatch, subject to the applicable conditions.

Once an order has been dispatched, cancellation may not be possible.

SATRUPA may cancel an order in circumstances including:

• Product unavailability.
• Pricing or technical errors.
• Payment problems.
• Incorrect or incomplete customer information.
• Suspected fraudulent or unauthorized activity.
• Delivery serviceability issues.

If payment has already been made for an order that SATRUPA cancels, any eligible refund will be processed through the applicable payment method.

12. Promotions and Discounts

SATRUPA may offer promotional discounts, coupons, special offers, or other promotional benefits.

Each promotion may have its own terms, validity period, eligibility requirements, and restrictions.

SATRUPA reserves the right to withdraw or modify a promotion where permitted by applicable law.

13. Intellectual Property

All content available on the SATRUPA website, including:

• Brand name and logo.
• Product photographs.
• Catalogue images.
• Product descriptions.
• Graphics.
• Website design.
• Text and other original content.

is owned by or licensed to SATRUPA, unless otherwise stated.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use SATRUPA's content without prior written permission.

14. Prohibited Use

You agree not to use the SATRUPA website to:

• Commit fraud or any unlawful activity.
• Attempt unauthorized access to our website or systems.
• Interfere with website operations.
• Upload malicious software or harmful code.
• Misuse another person's personal information.
• Copy or commercially exploit SATRUPA content without permission.
• Place fraudulent or unauthorized orders.

SATRUPA may take appropriate action against unauthorized or fraudulent activity.

15. Third-Party Services

SATRUPA may use third-party service providers for payments, shipping, website hosting, communication, analytics, and other business operations.

Your use of such services may also be subject to the terms and policies of the respective third-party providers.

16. Website Availability

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

Temporary interruptions may occur due to maintenance, technical problems, security issues, or circumstances beyond our reasonable control.

17. Limitation of Liability

SATRUPA will take reasonable care in providing its products and services.

However, to the extent permitted by applicable law, SATRUPA shall not be responsible for losses arising from circumstances beyond its reasonable control, including courier delays, technical failures, internet disruptions, natural events, or other unforeseen circumstances.

Nothing in these Terms & Conditions is intended to exclude or limit any consumer rights or liability that cannot legally be excluded or limited under applicable law.

18. Privacy

Your use of the SATRUPA website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information.

19. Changes to These Terms

SATRUPA may update these Terms & Conditions from time to time.

Any updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an updated version is published may constitute acceptance of the updated terms, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any dispute will be subject to the jurisdiction of the courts having appropriate jurisdiction, subject to applicable consumer protection laws and other mandatory legal rights.

21. Contact Us

For questions regarding these Terms & Conditions, orders, products, or other matters, please contact:

Business Name: SATRUPA
Email: satrupasupport@gmail.com
Phone: 9558933367
Business Address: 582, Harinagar 3, Udhna, Surat

By using the SATRUPA website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.